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Create the new account from the same network. (Just a FYI)

 
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mrviper100
Replay newbie
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Joined: 26 Nov 2006
Posts: 14

PostPosted: Fri Jul 31, 2015 6:37 am    Post subject: Create the new account from the same network. (Just a FYI) Reply with quote

I was helping my dad who is 80 set up LaHo on his ReplayTv and made the mistake of setting up his account from my PC in Chicago when his Replay was in Iowa. I now know the trick is to setup the account (or login) from his home network so this service knows what IP to associate the ReplayTV and LaHo account with. I should have figured this out quicker, but thought I would share my mistake. Thanks for bringing life back to the ReplayTV 5040!
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rmeden
Replay elitist
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Joined: 22 Jun 2007
Posts: 373

PostPosted: Fri Jul 31, 2015 7:12 am    Post subject: Reply with quote

Your welcome.. after you did the initial account setup "remote" and went to the PercData page from his IP, did you see a message warning you about the problem and including the correct serial number?

BTW, this isn't an unheard of issue.. especially folks creating the account at work. I'm afraid if I put too much in the instructions, it will confuse non-technical users, so think it's best treated as a support case.
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hdonzis
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Joined: 05 Jan 2005
Posts: 9021
Location: San Antonio, TX

PostPosted: Fri Jul 31, 2015 8:48 am    Post subject: Reply with quote

Maybe mentioning something about it being best to setup your Perc account from your home computer? It's kind of like your credit card activations saying that they are best activated from you home phone...

Henry
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mrviper100
Replay newbie
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Joined: 26 Nov 2006
Posts: 14

PostPosted: Sat Aug 01, 2015 6:36 am    Post subject: Reply with quote

rmeden wrote:
Your welcome.. after you did the initial account setup "remote" and went to the PercData page from his IP, did you see a message warning you about the problem and including the correct serial number?

BTW, this isn't an unheard of issue.. especially folks creating the account at work. I'm afraid if I put too much in the instructions, it will confuse non-technical users, so think it's best treated as a support case.


I did get some warnings. I just manually put in the S/N which at first had 3 extra digits on the end.
S/N should look something like this RTV5040C4DR0200456
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